Privacy Policy

Karvv Ayurveda (“Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website or purchase our products.

By accessing or using our website (“Platform”), you agree to the terms of this Privacy Policy.

1. OBJECTIVE, SCOPE & APPLICABILITY

This Privacy Policy applies to all users (“Customers”, “you”, “your”) who:

• Visit or browse our website
• Purchase products from Karvv Ayurveda
• Provide personal information through our platform

This policy complies with applicable Indian laws and digital privacy practices.

If you do not agree with this policy, please discontinue use of the platform.

2. CONSENT

By using our platform, you:

• Consent to the collection and use of your personal information
• Agree to receive communications (including promotional messages) via SMS, Email, or WhatsApp

This applies even if your number is registered under DND, as per TRAI regulations.

3. WHAT IS PERSONAL INFORMATION?

“Personal Information” means any data that can identify you directly or indirectly, including:

• Name
• Phone number
• Email address
• Address
• Payment-related details

Information available in the public domain is not considered personal information.

4. HOW WE COLLECT YOUR INFORMATION

We collect your information through:

a) Direct Input

• When you place an order
• Register on our website
• Fill forms, surveys, or contact support

b) Automatic Collection

• IP address
• Browser type
• Device details
• Website interaction data

c) Third-Party Sources

• Social media platforms
• Marketing partners
• Delivery service providers

5. WHAT INFORMATION WE COLLECT

We may collect:

Personal Details

• Name, email, phone number
• Shipping and billing address

Transaction Details

• Order history
• Payment method (secured via payment gateway)

Technical Data

• IP address
• Device and browser data
• Cookies and tracking data

Preference Data

• Product interests
• Feedback, reviews, and interactions

6. PURPOSE OF DATA COLLECTION

We use your data to:

• Process and deliver orders
• Communicate order updates
• Provide customer support
• Improve website performance
• Send offers and marketing communication
• Conduct analytics and research
• Prevent fraud and ensure platform security

7. LEGAL BASIS FOR PROCESSING

We process your data based on:

• Consent – when you provide information
• Contractual Need – to deliver products
• Legal Obligation – compliance with laws
• Legitimate Interest – marketing and service improvement

8. DATA SHARING POLICY

We do NOT sell your data.

We may share your information with:

• Courier and logistics partners
• Payment gateways
• Service providers (analytics, CRM, marketing tools)
• Legal authorities (if required by law)

All partners follow strict confidentiality standards.

9. DATA SECURITY

We implement:

• SSL encryption
• Secure servers
• Restricted access
• Regular monitoring

Despite our efforts, no system is completely secure.

10. DATA RETENTION

We retain your data:

• As long as required for business operations
• As required by applicable law

We delete or anonymize data when no longer needed.

11. COOKIES POLICY

We use cookies to:

• Improve user experience
• Analyze website traffic
• Personalize content and ads

You can disable cookies in browser settings.

12. GOOGLE & THIRD-PARTY ANALYTICS

We use tools such as:

• Google Analytics
• Google Ads Remarketing

These tools use cookies to show relevant ads based on your browsing behavior.

You can opt out via:

• Google Ad Settings
• Browser settings

13. MARKETING COMMUNICATION

You may receive:

• Order updates
• Promotional offers
• Product recommendations

You can unsubscribe anytime via email or by contacting us.

14. USER RIGHTS

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Opt out of marketing

Contact: support@karvvayurveda.com

15. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for their privacy practices.

16. CHILDREN’S PRIVACY

• Our platform is not intended for users under 18
• We do not knowingly collect data from minors
• Such data will be deleted if identified

17. PAYMENT SECURITY

• Payments are processed via PCI-DSS compliant gateways
• We do not store card or banking details

18. DISCLAIMER (VERY IMPORTANT FOR ADS)

Karvv Ayurveda products are Ayurvedic proprietary formulations intended for general wellness support only.
They are not intended to diagnose, treat, cure, or prevent any disease.
Results may vary from person to person.

19. POLICY UPDATES

We may update this policy from time to time.

Changes will be posted on this page with an updated effective date.

20. CONTACT & GRIEVANCE OFFICER

Karvv Ayurveda
📍 Address: I-3 ground floor, Kirti nagar, New Delhi-110015
📞 Phone: +919773788770
📧 Email: info@karvvayurveda.com

For complaints or concerns, contact our grievance officer at the above details.